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Dealer Profile
Section 1 of 5
Franchise
Independent
BHPH
250+
101–250
51–100
0–50
76–100%
51–75%
26–50%
0–25%
Fully virtual
Mix of in-store & remote
In-person only
Process & Compliance
Section 2 of 5
< 24 hrs
1–2 days
3–5 days
5+ days
Yes
Partial
Manual
Weekly
Monthly
Quarterly
Rarely
Fully standardized
Mostly consistent
Inconsistent
Ad hoc
Profitability & Performance
Section 3 of 5
$2,000+
$1,500–$2,000
$1,000–$1,500
< $1,000
70%+
50–70%
30–50%
< 30%
0–3%
4–6%
7–10%
10%+
Yes
Somewhat
Not yet
0–50
51–100
101–200
200+
Digital Readiness & Tech
Section 4 of 5
CDK / Reynolds / Dealertrack
Other with APIs
Basic / Limited
Yes
Partial
No
Very open
Neutral
Resistant
0–3 months
3–6 months
6–12 months
Not sure yet
F&I Training & Development
Section 5 of 5
Weekly
Monthly
Quarterly
Rarely
In-person sessions
Virtual webinars
Self-paced online modules
No formal training
Interactive digital training (live or virtual)
One-on-one coaching
On-site group workshops
Automated learning platform